Making a claim after a dental injury or emergency 

When you have the treatment

Supplementary Insurance provided by Denplan is included in your dental payment plan. This can help you with unexpected dental injuries or dental emergencies, whether you're at home or abroad.

If you have experienced a dental injury and have received eligible dental treatment* as a result of this you'll be asked to either:

  • Sign a dental insurance claim form by the dentist who has treated you, so that they can claim back the cost of your treatment from us, or;
  • Pay the dentist for your treatment at the time of your visit, and retain your receipt so that you can submit a dental claim to us

If you pay for emergency dental treatment it's important to ensure that you receive written documentation of the treatment you receive, on the dental practice's headed paper, and that you have a copy of the dentist's signature.

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Making a claim after a dental injury or emergency 

How to make a claim

Please select the type of claim you'd like to make from the drop down below. 

If you receive Denplan through your employer, please go to the Making a Claim page in the 'Denplan through my employer' section here »

If you've had temporary emergency dental treatment in the UK and were 40+ miles away from your dentist (Benefit A claim)

Claim online

It's easy to make a claim online. Click the button below to get started.

Make an online Benefit A claim

Claim by post

Step 1

Complete the Benefit A claim form and return it to us with proof of the dental treatment you have received. Claims should be submitted to us within 60 days of the completion of your treatment.

Step 2

Your treatment costs will be reimbursed by Denplan up to the benefit limits specified in our Supplementary Insurance policy document.

Any charges that exceed the specified benefit limit must be paid by you directly to the treating dentist. 

If you’re a Denplan Emergency patient and have had temporary emergency dental treatment in the UK

Denplan Emergency is a separate plan that provides dental emergency cover but does not cover the cost of any routine dental treatment *.

Claim online

It's easy to make a claim online. Click the button below to get started.

Make an online Benefit A claim

Claim by post

Step 1

Complete the Benefit A claim form and return it to us with proof of the dental treatment you have received. Claims should be submitted to us within 60 days of the completion of your treatment.

Step 2

Your treatment costs will be reimbursed by Denplan up to the benefit limits specified in our Emergency Insurance Policy document.

Any charges that exceed the specified benefit limit must be paid by you directly to the treating dentist.

 

*Important: This is not the same as the emergency cover included in Denplan Care, Denplan Essentials, Denplan for Children, and Denplan Membership. If you have one of these plans, please select the drop down above. To check which plan you have you can login to MyDenplan here.

If you've had treatment anywhere in the world following a dental injury (Benefit B claim)

Claim by post

Step 1

Complete the Benefit B claim form and return it to us with proof of the dental treatment you have received. Claims should be submitted to us within 60 days of the completion of your treatment.


Step 2

Your treatment costs will be reimbursed by Denplan up to the benefit limits specified in our Supplementary Insurance policy document.

Any charges that exceed the specified benefit limit must be paid by you directly to the treating dentist. 

If you've had out of hours emergency treatment or an out of hours telephone consultation (Benefit C claim) 

Claim by post

Step 1

Complete the Benefit C claim form and return it to us with proof of the dental treatment you have received. Claims should be submitted to us within 60 days of the completion of your treatment.


Step 2

Your treatment costs will be reimbursed by Denplan up to the benefit limits specified in our Supplementary Insurance policy document.

Any charges that exceed the specified benefit limit must be paid by you directly to the treating dentist. 

If you've had dental treatment in hospital (Benefit D claim)

Claim by post

Step 1

Complete the Benefit D claim form and return it to us with proof of the dental treatment you have received. Claims should be submitted to us within 60 days of the completion of your treatment.


Step 2

Your treatment costs will be reimbursed by Denplan up to the benefit limits specified in our Supplementary Insurance policy document.

Any charges that exceed the specified benefit limit must be paid by you directly to the treating dentist. 

If you've had temporary emergency dental treatment overseas (Benefit E claim)

Claim by post

Step 1

Complete the Benefit E claim form and return it to us with proof of the dental treatment you have received. Claims should be submitted to us within 60 days of the completion of your treatment.

Step 2

Your treatment costs will be reimbursed by Denplan up to the benefit limits specified in our Supplementary Insurance policy document.

Any charges that exceed the specified benefit limit must be paid by you directly to the treating dentist. 

To make a claim for mouth cancer cover and hospital cash (Benefit F claim)

Claim by post

Step 1

Complete the Benefit F claim form and return it to us with proof of the dental treatment you have received. Claims should be submitted to us within 60 days of the completion of your treatment.


Step 2

Your treatment costs will be reimbursed by Denplan up to the benefit limits specified in our Supplementary Insurance policy document.

Any charges that exceed the specified benefit limit must be paid by you directly to the treating dentist. 

Helpful documents


Please note:

In certain circumstances Denplan must authorise the treating dentist to provide the planned treatment before it is carried out. For more details on this please check the Supplementary Insurance policy document, or contact our Helpline and Insurance team on 0800 085 0960.

*For details of eligible treatment, please refer to the Supplementary Insurance policy document.